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Customer Satisfaction
Our success is based on your satisfaction in both the products you buy and with our company as a whole. If you are not satisfied with your purchase or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund. This exchange/refund period extends for 30 days after the date you receive your merchandise. Special order or custom made items are non-cancelable and non-refundable. We don't use any deceptive advertising gimmicks nor do we have any hidden handling, packing or shipping fees. We have an extensive inventory in our warehouse, however some items are drop-shipped from a supplier. You will always be notified if there are any backordered items or of any delays in shipping your order.
We offer Free Shipping on orders over $99. within the contiguous USA. For orders under $99. or for expedited orders shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method. You can also calculate your shipping charges by using our Shipping Calculator (on each items detail page). Most products ship from our warehouse facilities located in Roscommon, Michigan while others ship direct from the manufacturer. Most orders ship within 1 to 2 business days (custom orders, and certain other specified products excluded).We have sophisticated software designed specifically for handling your on-line order to assure you fast accurate delivery. UPS shipments do not count the day of shipment as a day in transit. For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment. Also UPS does not deliver on Saturday unless Next Day Air or 2 Day Air is specified WITH the Saturday delivery option. Please note that refused deliveries may be charged a re-delivery charge. Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost.
If you receive damaged product or your product shows delivered but you have not received it, we have 14 days to file a claim with the carrier. If we are called outside of this time frame we cannot make any guarantees on replacements or credits.
All items except for custom and special ordered product can be returned within 30 days of receipt. All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in saleable condition. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged. Goods are to be returned, freight prepaid, along with a copy of your invoice and reason for return. Defective items may be exchanged during the first 30 days on most products, after 30 days the manufacturers warranty applies. Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost. The 30 day timeframe begins when you receive your order. Returns must be postmarked or shipped back to us no later than the 30th day from the date of receipt. Returns shipped beyond the 30 day timeframe will not be refunded and will be returned to the sender at their expense.
Your Privacy Assured
Outdoor Grills and More will never share any personal information you give us online. We do not make your information available to any outside companies and we don't send mailings or frequent e-mail advertisements.
Disclaimer
We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.
